End of Tenancy Cleaning - 3x Bed

Cancellation Policy

Terms of Business Happy PM info.happypm@gmail.com | 07783395648 | 07464078546 _______________________________________ 1. Introduction These Terms of Business ("Terms") outline the agreement between Happy PM ("we", "us", or "the Company") and the Client ("you" or "the Client") regarding the provision of cleaning services. By booking our services, you agree to be bound by these Terms. 2. Services Provided We provide domestic cleaning services as agreed at the time of booking. The scope of work and specific requirements will be confirmed in writing prior to the commencement of services. 3. Booking & Scheduling Bookings must be made in advance via phone or email. Appointments are subject to availability. Access to the property must be arranged prior to the appointment. Any changes to the scheduled service must be made at least 48 hours before the appointment time. 4. Pricing & Payment Terms All prices will be confirmed prior to booking and are based on the scope of work requested. We reserve the right to apply additional charges if the property is in significantly poor condition or requires extra rubbish removal beyond the agreed scope of work. Payment is due upon booking of the service. We accept payment via bank transfer. 5. Cancellations & Rescheduling Cancellations made with less than 48 hours notice will incur a cancellation fee of £70. If we are unable to gain access to the property at the scheduled time, this will be treated as a late cancellation and the cancellation fee will apply. Rescheduling within 48 hours may incur a fee depending on availability and circumstance. 6. Health & Safety We follow all applicable health and safety regulations. Clients must inform us of any potential hazards within the property. For the safety of our team, no cleaning will be carried out in areas deemed unsafe. 7. Client Responsibilities Provide safe access to the property. Ensure electricity and hot water are available. Secure valuables and fragile items prior to cleaning. 8. Damage & Liability We take great care when providing our services; however, accidents can happen. Any damage caused by our staff must be reported within 24 hours of the service with evidence. Liability is limited to the cost of the specific service provided and does not extend to consequential loss. 9. Complaints & Feedback If you are dissatisfied with our service, please contact us within 48 hours, and we will aim to resolve the issue promptly. 10. Privacy & Data Protectio

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